Once you have been admitted to the hospital, you can order meals through the convenience of your MyChart Mobile account. Once logged into MyChart on your mobile device, go to "Your Hospital Stay." 

If you are eligible for online meal ordering, you will see the "Let's Eat" option on the main page of your hospital stay. Simply by tapping "Let's Eat," you will be taken to the online meal ordering website to place your order.

You can access MyChart Mobile through your tablet or phone.

For more questions about MyChart, please visit UCSF MyChart Frequently Asked Questions

Yes, you will need to be admitted to the hospital to place a meal order. Meal ordering is not available to outpatients.

Yes, you will need to open a MyChart account if you do not have one already. 

Upon admission, a link to open an account is automatically sent to the mobile number and/ or the email on file on your account. 

For more information on opening a MyChart account, please visit UCSF MyChart Frequently Asked Questions and look for Enrollment Questions.

If you do not have a tablet or mobile phone, please inquire with the unit. Some units have tablets available for patients to access MyChart.

Yes, you will need to access MyChart through the app. The UCSF MyChart Mobile Application is available from the App Store for iPhone, iPad and Android. Download the "Epic MyChart" app and search under California for "UCSF MyChart".

To place an order:

1. While logged in, select the meal for which you want to place an order.
2. For each item you wish to add to your meal:
   1. In the menu, select the menu item you wish to order. Details for the selected menu item appear.

   2. Tap 

      

       or 

      

       to select how many servings you want to order.

   3. Tap Add to My Order.
3. When you are done selecting items for your order, tap the shopping cart icon at the bottom-right of the screen. The checkout page appears.
4. If the option is available, under When do you want your meal?, select the time you want your meal to be delivered.
5. Tap Submit Your Order.

To schedule a delivery time:

1. On a meal's menu page, tap the shopping cart icon in the bottom-right corner of the screen. The checkout page appears.
2. Under When do you want your meal? select the time you want your meal to be delivered.
3. Tap Submit Your Order.

There are multiple reasons that a meal may not be selectable:

• The meal will be ending soon and no more orders can be submitted.
• You do not have an assigned diet order for when the meal is occurring.
• You already placed an order for that meal and it is currently being processed by the staff.

Please contact a staff member if you have any questions or are unable to order any food for a specific meal.

• If you want to increase the quantity of a menu item in your order, tap 

  

  .

• If you want to decrease the quantity of a menu item in your order, tap 

  

  .

To remove an item from your order:

1. Tap the already-selected menu item that you want to remove from your order.

2. Tap 

   

   as needed to reduce the item quantity to 0. The Add to My Order button changes to Remove from My Order.

3. Tap Remove from My Order.

Some categories in a menu have a set limit to how many total servings can be ordered from that category. You may have already selected the maximum number of servings for the category from another menu item in the same category.

There may be limits to the quantity of food you can order daily, and each category may have a limit of how many servings you can order from that category.

This means that a menu item that was added to your meal by a staff member. It does not count towards the serving limit for the menu item's category and cannot be removed from your order.

This means that a staff member has made any of the following changes to your order to ensure you are receiving an appropriately nutritious meal:

• Removing a menu item
• Adding a needed menu item
• Increasing the servings ordered for a menu item
• Reducing the servings ordered for a menu item

Once submitted, the sidebar of the meal menu tile changes from gray to green. A checkmark will also appear to indicate you submitted an order for that meal.

Once a meal has been processed, a lock icon appears and your order for the meal can no longer be changed.

You can only submit one order per meal. If you want to order an additional tray for the same meal, call the diet office at 415-353-1111 (3-1111 from an internal phone).

Recipes that contain your food allergies or diet restrictions are displayed with a red border and cannot be ordered.

You can submit orders for today's and tomorrow's meals.

Please contact a staff member for assistance. Typically, you have not yet been assigned a diet order.

Your order only exists on the current tab. If you open a new tab or close the current one, you may lose your selections.

To view your reported food allergies:

1. While logged in, tap on the menu icon in the top-right corner of the screen. The user menu appears.
2. From the user menu, tap Your Allergies. A list of your food allergies appears.

Contact a staff member as soon as possible to ensure that your reported food allergies are accurate.

To view your order history:

1. While logged in, tap on the menu icon in the top-right corner of the screen. The user menu appears.
2. From the user menu, tap Order History. A list of your submitted orders from today and yesterday appears.

Additional trays for the same meal period are separated by dashed lines.

All items are served a la carte to track nutrients accurately, keep items separate for those with allergies, and for sustainability reasons as an effort to eliminate waste. Because everything is served a la carte, you can order the exact condiments or garnishes you want.

GF- gluten free

V- vegetarian

Vg- vegan

L/S- local and sustainable

Caregivers can log in and place orders for the patient as long as they have proxy access to the patient’s MyChart account. 

For more information on proxy access, please visit UCSF MyChart Frequently Asked Questions

Guest trays are not currently supported in Digital meal ordering. You may place guest tray orders by calling 415-353-1111 or by dialing 3-1111 from any internal phone.

No, digital meal ordering does not require any payment to place an order.

Please contact the diet office at 415-353-1111 (3-1111 from internal phones) to report any issues with your ordered meal.

You will need to be actively admitted to the hospital to access MyChart online meal ordering. 

If a caregiver is not on-site, as long as they have proxy access to your MyChart account, they can place meal orders on your behalf for the duration of your hospital stay.  

For more information on proxy access, please visit UCSF MyChart Frequently Asked Questions

While you will be automatically logged out of digital meal ordering if you haven't interacted with the page after a few minutes, you can also manually log out of the site.

To log out of digital meal ordering:

1. While logged in, tap on the menu icon in the top-right corner of the screen. The user menu appears.
2. 
3. From the user menu, tap Log Out.